Contact

Do you have questions about a Florence City Pass or your booking? Then you'll find the right contacts on this page.

Information about attractions and the city of Florence

Support for your GetYourGuide booking

Support for your Tiqets booking

For general questions about the Firenze Card or Florence, please contact the official tourist information.

Firenze Welcome Center

Piazza Stazione 5
50123 Firenze, Italy

Phone

Tel.: +39 055 000

Opening Hours

Mon – Sat: 09:00 – 19:00
Sun: 09:00 – 17:30

[email protected]

www.feelflorence.it

If you purchased the Firenze Card through GetYourGuide, please contact the support team of our partner company GetYourGuide.

Support Topics

• Manage bookings
• Payment questions
• Cancellations
• Ticket downloads

If you purchased the Firenze Card through Tiqets, please contact the support team of our partner company Tiqets.

Support Topics

• Manage bookings
• Payment questions
• Cancellations
• Ticket downloads

Live Chat Available

Direct support via the Tiqets website